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Privacy Policy

Last Updated: November 15, 2018

What is this document?

We value your privacy. This Privacy Statement describes how we will protect and handle the personal information that you provide to us through our web, mobile and related services. Among other things, the Reclica Privacy Statement explains:

Why should I read it?

When you sign up for or use Reclica, you verify that you've read and agree to our Privacy Statement.


By continuing to use Reclica, you agree to this Privacy Statement and any updates to it. This means that if the Privacy Statement changes, you agree to these changes if you keep using Reclica.

Privacy and Anonymity

Is Reclica anonymous?

Your use of Reclica is anonymous. Staying anonymous on Reclica is easy - simply don't post personally identifiable information (such as your name) in your questions or other content visible to others.

Can others see the questions I have asked?

No. Your questions are anonymous. Only the questions, not your identity, are publicly visible.

Are Remote Consultations on Reclica anonymous?

Like an in-person patient-doctor interaction, Remote Consultations are confidential but not anonymous services. When using Remote Consultations, some Profile information (including your real name and health information from your Profile) is visible to medical experts with whom you enter into consults or decide to share your information with.

What is ReQR code and ReQR URL?

You have an option to claim a Quick Response (QR) code (ReQR Code) and a short URL (ReQR URL) either of which can help to access your health profile without the need to log-in into Reclica. ReQR code can be scanned via any QR cde scanning app in a smartphone whereas ReQR URL can be accessed via any browser connected to internet. ReQR Code and ReQR URL are useful specially in emergency situations when quick access to health information can be of vital importance. You can PIN protect your ReQR URL to prevent unauthorized access to your health information. Apart from information vital in emergency situations, ReQR URL also provides links to nearby medical and other emergency services via third party websites.


Are Reclica Services safe and secure?

Yes. Reclica uses bank-level security and encryption techniques. We use a variety of technologies and procedures to help protect the security of your personal information from unauthorized access, use, or disclosure. Reclica also maintains standard physical and electronic procedural safeguards that limit access to your personal information to our employees (or people working on our behalf and under confidentiality agreements) who, through the course of standard business activities, need to access your personal information. Your personal information will be stored in a secure manner. Full access to the Apps is enabled only by usernames and passwords. You are fully and solely responsible for any and all use of our websites and Apps using your username, password or PIN. We reserve the right to revoke or deactivate your username and password or PIN at any time.

Personal Information

What information can I store in my Profile?

Your Profile contains the information you provide when you create a Reclica account, including your name, email address and date of birth. You can add optional health information to your Profile, like personal health data, medications, conditions, and other information, which helps to personalize your Reclica experience. You choose what health information to add to your Profile through using Reclica and adding information to your Profile.

Can I modify my Profile?

Yes, you can add, edit or delete optional information appearing in your Profile at any time. You can edit, but not remove, certain information (like an email address) required login to and to use Reclica.

Can others see my Profile or the health information in it?

On Reclica other members and doctors cannot see your Profile or the health information in it. When using Remote Consultations, health information from your Profile and basic information about you (such as your real name and age) as well as your content and media are visible to the Medical Experts with whom you consult.

Is my profile secure?

Your account and Profile information are secure, encrypted, and password protected.

What is Personally Identifiable Information?

Personally Identifiable Information is information (like your full name and email address) that identifies who you are.

How do you keep my Personally Identifiable Information private, safe, and secure?

We keep your Personally Identifiable Information private by not displaying it or sharing it without your consent. We keep this information secure by using state of the art encryption and other security measures.

Is Personally Identifiable Information visible in Remote Consultations?

When using Remote Consultations your name, and certain health information in your Profile, is shown to the doctors with whom you interact on Reclica.

How do you use Personally Identifiable Information?

We will retain and use your Personally Identifiable Information to provide you with and notify you about our services.

Can I include Personally Identifiable Information in a question on Reclica?

Posting Personally Identifiable Information (such as a real name, phone number, or email address) is not permitted in content that is publicly visible on Reclica (including in user submitted free questions). Do not include Personally Identifiable Information about you or anyone else in these questions or any other submissions that are publicly visible. Reclica reserves the right to remove or exclude such content. Personal information may be shared with doctors during Remote Consultations on Reclica.

What is Public Content?

Some content on Reclica is publicly visible by logged in or logged out users ("Public Content"). Any information provided in Public Content might be read, collected, and used by others who access them. Reclica cannot control how Public Content is seen or used.

How do I deactivate my account?

Send us an email with subject DEACTIVATE MY ACCOUNT to You will receive an email once your account gets deactivated.


Is my e-mail address and phone number kept private?

Yes. Your email address and phone number are not displayed and are never visible to other members or doctors.

Who can view these records?

The Consult Summaries of your consults become part of your Profile. When you initiate Virtual Consults on Reclica, the doctor seeing you will be able to view all of the Consult Summaries of your prior consults on Reclica.

Information Use

How does Reclica use my personal information?

We use information collected through your use of Reclica to provide you with information about our current or future services, to enable the services we provide, and otherwise as described in this Privacy Policy. This Privacy Policy describes the ways that we use or disclose your information. In support of these uses, we may use personal information to:

Do you sell Personally Identifiable Information?

No. Your identity is safe with us and is not for sale. We do not sell Personally Identifiable Information.

What are aggregated information, statistics, and de-identified data, and how are they used?

Aggregated information is information from multiple members that is not associated with any individual user account; statistics are summaries of information, not associated with any individual user account; de-identified data does not include Personally Identifiable Information. Aggregated information and de-identified data and statistics are used to run and improve the services provided on or through Reclica. This information may also be used by us or provided to our partners for purposes of research and analysis.

How do you use cookies?

Like most online services, Reclica uses cookies. All browser cookies we use are encrypted. Using cookies simplifies the delivery of relevant content and allows you to retrieve information you previously provided making use of Reclica features easier.

What is a Non- Reclica Service Provider and what information does Reclica share with them?

Reclica does not share your Personally Identifiable Information (for example, your real name or email address) with anyone without your consent. By using Reclica for yourself or providing consent to your doctor to use it for and on behalf of you, you consent to sharing your name and the health information in your Profile with the Medical Experts you or your doctor interact with when using these services.

Is Personally Identifiable Information Provided to Third Parties?

Reclica or the Medical Experts on Reclica may provide you with information about external service providers ("External Service Providers") that may be of interest or use to you. Reclica does not provide these External Service Providers with any Personally Identifiable Information about you, without your express consent.

If you have any queries or need any clarification or assistance, please contact us at: +91 8408878877 or

Reach us at:

Novosalus Technologies Pvt Ltd

Pune-411004, Maharashtra, India.